Need help with one of our games? We are a small team and we read every message.
Contact us
Email hello@noktune.com and include:
We usually reply within 3 business days.
Close the game completely and open it again. If the game has a "Restore purchases" button in its settings, tap it. If the item is still missing, email us with the game name and the receipt from Apple or Google.
Payments are processed by Apple or Google, so refunds must be requested from them. For the App Store, go to reportaproblem.apple.com. For Google Play, see Google Play refund help.
Most of our games save progress on your device. Uninstalling the game, clearing its data or changing devices can delete it. Email us and we will check whether we can help.
Make sure you have the latest version of the game and of your device's operating system, then restart your device. If the problem continues, email us with your device model and a short description.
On iOS, go to Settings > Privacy & Security > Tracking. On Android, go to Settings > Privacy > Ads. You will still see ads, but they will be less personalised. See our Privacy Policy for details.
Email privacy@noktune.com with the game name and your player ID, if the game shows one. We will reply within 30 days. See Your rights in our Privacy Policy.
For publishing, partnerships or press: hello@noktune.com